Privacy Policy

Effective Date: March 1, 2026

Welcome to 1Win Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our site, including:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, transaction history, and preferences.
Payment Information: Credit/debit card details, bank account information, and other financial data necessary to process payments.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and services;
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling laws;
To process your transactions and manage your account;
To communicate with you, including customer support and updates about your account;
To personalize your experience and improve our services;
To send you marketing communications, where you have consented to receive them;
To detect, prevent, and address fraud, security issues, or other illegal activities;
To comply with applicable laws and regulations.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:

Performance of a contract: To fulfill our contractual obligations to you;
Legal obligation: To comply with applicable laws and regulations;
Consent: Where you have given clear consent for us to process your personal data for specific purposes;
Legitimate interests: For purposes such as fraud prevention, security, and improving our services, provided these interests are not overridden by your rights and freedoms.

4. Sharing Your Information

We may share your personal data with third parties only in the following circumstances:

With service providers and partners who perform services on our behalf, such as payment processors, identity verification services, and IT providers;
With regulatory, law enforcement, or governmental authorities as required by law or to protect our legal rights;
With affiliates within the 1Win group for the purposes described in this policy;
In connection with a business transfer, such as a merger, acquisition, or sale of assets;
With your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to access your personal data;
The right to rectification of inaccurate or incomplete data;
The right to erasure ("right to be forgotten") in certain circumstances;
The right to restrict or object to processing;
The right to data portability;
The right to withdraw consent at any time, where processing is based on consent;
The right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

1Win Casino
Email: [email protected]
Address: 1Win Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0958

For more information about your data protection rights or to file a complaint, you may also contact the UK Information Commissioner's Office (ICO) at https://ico.org.uk.