Responsible Gambling
At 1Win Casino, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an entertaining activity, and we take our responsibility seriously to help prevent gambling-related harm.
Our Commitment
1Win Casino operates under strict regulatory guidelines and is committed to maintaining the highest standards of responsible gambling. We provide tools and resources to help our players maintain control over their gambling activities and seek help when needed.
Gambling Awareness
Gambling can be addictive, and it's important to recognize the signs of problem gambling. Some warning signs include:
- Spending more money than you can afford to lose
- Gambling for longer periods than intended
- Chasing losses with bigger bets
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
- Lying about gambling activities
Self-Assessment Tools
We encourage all players to regularly assess their gambling habits. Ask yourself:
- Do I gamble more than I can afford?
- Do I gamble to escape from problems or negative feelings?
- Have I tried to cut down on gambling but failed?
- Do I feel restless or irritable when trying to stop gambling?
If you answered "yes" to any of these questions, it may be time to seek help or use our responsible gambling tools.
Responsible Gambling Tools
1Win Casino provides several tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once you reach your loss limit, you will not be able to continue gambling until the next period begins.
Session Time Limits
Control how long you spend gambling by setting session time limits. You will receive notifications when your time is almost up.
Reality Checks
Receive pop-up reminders showing how long you have been playing and how much you have spent during your current session.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude from your account for a period of 6 months, 1 year, 2 years, or 5 years. During this time, you will not be able to access your account or create new accounts.
Cool-Off Periods
Take a short break from gambling by setting a cool-off period of 24 hours, 48 hours, or 1 week.
Setting Up Responsible Gambling Tools
To access these tools:
- Log into your 1Win Casino account
- Go to "My Account" and select "Responsible Gambling"
- Choose the appropriate tool and set your limits
- Confirm your settings
For assistance with setting up these tools, contact our customer support team at [email protected] or via live chat.
Underage Gambling Prevention
1Win Casino strictly prohibits underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
If you suspect that a minor has accessed our services, please contact us immediately at [email protected].
Getting Help
If you or someone you know is struggling with gambling addiction, help is available. Contact these UK-based organizations for support:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
- Helpline: 0808 8020 133 (24/7)
- Website: www.gamcare.org.uk
- Live chat available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from gambling addiction.
- Helpline: 020 7384 3040
- Website: www.gamblersanonymous.org.uk
BeGambleAware
The leading charity in Britain committed to minimizing gambling-related harm.
- Website: www.begambleaware.org
- Helpline: 0808 8020 133
Gordon Moody Association
Provides residential treatment and support for people with gambling problems.
- Helpline: 01384 241292
- Website: www.gordonmoody.org.uk
GAMSTOP
GAMSTOP is a free service that allows you to put restrictions on your online gambling across all UK licensed operators. If you choose to self-exclude through GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed in Great Britain.
To register with GAMSTOP, visit www.gamstop.co.uk
Financial Support
If gambling has caused financial difficulties, these organizations can provide advice and support:
- Citizens Advice: www.citizensadvice.org.uk or call 0800 144 8848
- StepChange Debt Charity: www.stepchange.org or call 0800 138 1111
- National Debtline: www.nationaldebtline.org or call 0808 808 4000
Staff Training
All 1Win Casino staff members receive regular training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems. Our customer support team is available 24/7 to provide assistance and information about responsible gambling tools and external support services.
Regular Reviews
We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and aligned with industry best practices and regulatory requirements. Our responsible gambling measures are reviewed quarterly and updated as necessary.
Contact Us
If you have any questions about responsible gambling or need assistance with our responsible gambling tools, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Customer Support: [email protected]
Last updated: March 15, 2026
Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to stop.
